Shipping & Returns

Products ship Monday thru Friday excluding holidays.  Please allow 3-5 business days for processing.

Including Estimated Transit Times (Continental US)

Ground: 1-5 Business Days

2nd Day: 2 Business Days

Overnight: 1 Business Day


*Please note that we do not ship orders on Saturday, Sunday or national holidays; any orders placed during these times will begin their processing on the next business day. This still applies to 2nd day and overnight deliveries.

Shipping Rates

Ground                                    2nd Day                                   Overnight

*International

* International Shipping refers to any shipping outside of the United States of America.
International shipping methods vary by country.  For all international shipments, The Spice & Tea Exchange^®will not be held responsible or liable for any problems that result at your local customs office. If customs duties are assessed, these are in addition to your shipping charges and must be paid directly by you. No refunds will be given for items that are seized at your local customs office. 

Order Status
It is the policy of The Spice & Tea Exchange^® to send you order status information by e-mail.  You will be notified when an order is received and when an order is shipped.  

To view order status of any order, including past orders that have been received you may use the following link, Order Status. 

Back Orders 
In the unlikely event that any items in your order are unavailable for immediate delivery, we will ship the remainder of your order immediately and ship the balance when it becomes available.

Online 100% Satisfaction Guarantee:
At The Spice & Tea Exchange^®, we are passionate about our products & our desire is that you will be too. In the event you are not fully satisfied, we offer two easy ways to assist you:

1)    Simply email weborders@spiceandtea.com
2)    You can reach us live from 7:00AM-3:30 PM EST at (904) 429-7548 x1 for further details. 

The Spice & Tea Exchange^® cannot be held responsible for lost/stolen packages, delays in shipping due to weather conditions, customs, incorrect shipping addresses, or missing shipping information.

Sale Items:
All sale items are FINAL SALE and are not eligible for returns. 

On promotions such as Free Shipping on Orders over $50, please note that certain exclusions may apply.

• Free shipping applies to standard ground shipping within the continental U.S. (excludes Alaska and Hawaii) and only to orders with one ship-to address.
• Free Shipping is calculated based on the order subtotal.
• Free Shipping begins at midnight on the first day of advertised promotion and ends at midnight on the last day of advertised promotion (12:00am EST).
• Free Shipping is for online orders only which meet the specified requirements outlined on this page. 

Enjoy 20% off Spices, Teas, Blends, Salts, & Sugars

• Valid at spiceandtea.com 11/30/2020.  
• Promotion to be automatically applied at checkout; one use per order.
• May be used in conjunction with other offers and promotions.
• Valid online and only in participating locations. Participating locations will advertise and post promotions within their store. Stores are not required to honor promotion details
• Excludes Accessories & Gifts

20% off applicable items in your cart will be applied automatically in checkout.

Buy 5, Get the 6^th Free on 1 oz. Spices, Blends, and Teas.

• Valid at spiceandtea.com 11/27.
• USE CODE: BUY5 at checkout.
• Offer valid on 1 oz. bagged options of Spices, Blends, and Teas; or 1.5 oz bagged salts and sugars.
• Valid online and only in participating locations. Participating locations will advertise and post promotions within their store. Stores are not required to honor promotion details.

To add the promo code to your cart on mobile you will need to click the cart on the payment page in checkout and enter the code into the Promo Code box and click Apply.

Please be aware of the following HOLIDAY SHIPPING DEADLINES when ordering.
To receive by December 24, orders must be placed:

USPS Ground shipping deadline: Dec 15 - 12 p.m. EST
UPS 2nd Day shipping deadline: Dec 22 - 3 p.m. EST
UPS Next Day shipping deadline: Dec 23 - 3 p.m. EST

*Please note that due to the high order volume during the holiday season, transit times are a recommendation and are not guaranteed.